Refund policy

Returns & Refunds

We offer a 30-day return period for change-of-mind purchases. This means you have 30 days after receiving your item to request a return.

To be eligible:

Customers are responsible for return shipping costs unless otherwise stated.

Sale items are not eligible for change-of-mind returns.

If your item is defective, damaged, or incorrect, please contact us at sales@evalastudio.com.au as soon as possible.

In line with your rights under the Australian Consumer Law, you are entitled to a replacement, repair, or refund where a product:

These rights apply regardless of whether the item has been worn or used.

To request a return, contact us at sales@evalastudio.com.au.

Returns must be approved before being sent. Items sent without prior approval may not be accepted.

Once your return is received and inspected, we’ll notify you of the outcome.

If approved, refunds will be processed to your original payment method within 10 business days.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.